FAQ

1. What products does The Rehab Store offer?

The Rehab Store provides a curated selection of men's and women's apparel, home goods, and watches, emphasizing quality and style for various occasions.

2. How can I place an order?

Browse our collections on Sales@therehabstore.co.nz, select your desired items, add them to your cart, and proceed to checkout.

3. What payment methods are accepted?

We accept major credit cards, including American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.

4. How can I track my order?

We ship all orders via Australia Post. Once your order is on its way, you’ll receive a shipping confirmation email that includes your tracking number. Tracking usually becomes active within 24 hours. You can track your Order Here.

5. What is the shipping policy?

We currently sell products in Australia. We do not offer worldwide shipping. For more information, please visit our Shipping policy.

6. What is the return and exchange policy?

We accept returns and exchanges within 14 days of delivery. Items must be unused and in original packaging. Contact our support team to initiate a return or exchange. Return & refund policy.

7. How can I contact customer support?

You can reach us via email at Sales@therehabstore.co.nz or call +64 800 749 746. Our support hours are on day – Friday: 09:00 AM – 03:30 PM and Saturday – Sunday: Closed

8. Is my personal information secure?

Yes, we take your privacy seriously. Our website uses SSL encryption to protect your personal data during transmission. We may share your information with trusted third-party service providers as necessary to fulfil your orders, provide services, or improve your experience, always in line with our Privacy Policy. To learn more about how your data is used and protected, please refer to our Privacy policy.

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